Waiting Staff
Farmanieh | Fereshteh | Vanak
- Type
- - Full Time -
The Waitstaff is responsible for providing professional, high-quality service to guests in the café environment. This role includes greeting guests, accurately taking and delivering orders, providing menu information, and maintaining a clean and organized dining area. Through direct interaction with guests and colleagues, the Waitstaff helps create a pleasant customer experience and contributes to the overall performance of the café.
Responsibilities
- Greet guests warmly and professionally upon arrival.
- Engage with guests to take orders, make menu recommendations, and explain available options.
- Handle guest concerns and escalate issues to the café manager or relevant personnel when necessary.
- Maintain full knowledge of the café menu, ingredients, and coffee brewing methods.
- Inform guests of allergens or dietary sensitivities when relevant.
- Coordinate with bar and kitchen staff to ensure accurate and timely order processing.
- Deliver food and beverages promptly and professionally to guests’ tables.
- Maintain composure and a courteous attitude, even during peak hours or busy shifts.
- Communicate guest feedback and suggestions regarding menu items or service quality to the manager.
- Demonstrate professionalism in all interactions with guests and team members.
- Monitor the cleanliness of the café and coordinate with the cleaning team when needed.
- Keep the workspace, tables, chairs, and public areas neat, tidy, and properly equipped.
Qualifications
- Menu Knowledge | Familiarity with all menu items, ingredients, and preparation methods.
- Coffee Knowledge | Understanding of different coffee varieties and brewing techniques.
- Communication Skills | Ability to interact clearly, effectively, and warmly with guests and colleagues.
- Customer Service Skills | Commitment to delivering high-quality service and addressing guest needs with patience and care.
- Multitasking Ability | Capacity to manage guest service, order handling, and area maintenance simultaneously.
- Professional Demeanor | Maintaining a respectful and calm presence in all situations.
- Physical Ability | Able to lift and carry items up to 3 kg safely.
- Stamina | Comfortable standing and walking for extended periods.
- Flexibility | Willingness to work in rotating shifts and adapt to scheduling needs.
- Problem-Solving Skills | Ability to quickly identify issues and provide effective solutions.
Experiences
- No previous experience required.
Benefits
- Comprehensive training at the start and throughout employment
- Social security insurance from the first day of work
- Annual bonus and severance pay
- Lunch or afternoon snack provided
- Night transportation (Snapp ride) for female staff after late shifts
- Daily coffee benefit
- Staff discount on café menu items
- Discounted access to a partner fitness club